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The Family Surgery

Welcome to our website.

About The Family Surgery

The Family Surgery is a well-established NHS General Practice located in Green Street Green, Orpington. We take pride in offering primary healthcare services that have been a cornerstone of our local community for many years.

At The Family Surgery, patients’ needs are at the heart of everything we do, fostering a unique relationship between our staff and patients. Our website is designed to provide you with instant access to essential information, including links to self-care resources, ways to book or cancel appointments, and how to request prescriptions.

Values and Ethos

  • Friendly: At The Family Surgery, we embrace friendliness as a core value. For us, being friendly goes beyond simple interactions; it embodies the genuine warmth, openness, and approachability that define our culture.
  • Accessible: We strive to ensure our services are accessible to all users, enabling patients to obtain the help they need.
  • Motivated: The Family Surgery is dedicated to delivering the best possible service and providing all patients with high-quality healthcare.
  • Integrity: Our team operates with integrity to ensure seamless continuity of care, both among ourselves and with external healthcare organisations, local authorities, and governing bodies.
  • Legacy: As a cornerstone of our community, The Family Surgery aims to leave a positive, lasting impression on both patients and staff.
  • You are the centre of our care.

Meeting patients’ needs is central to everything we do at The Family Surgery.

Additionally, we are a recognised training practice for medical students. We hope exposure to inspiring and enthusiastic General Practitioners will encourage them to consider a future career in General Practice.


111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you.

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

In case of a life-threatening emergency, please dial 999.

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We have added a link to the NHS England You and Your General Practice page to help you better understand how general practice works and how we can work together to make your care as effective and supportive as possible.

This guide explains:
* What you can expect from us as your GP practice.
* What we ask from you to help us deliver fair and efficient care.
* How you can share feedback or raise concerns.

It’s all about clear communication, mutual respect, and making sure everyone gets the best from their GP services. We encourage all our patients to take a few minutes to read it – it’s a helpful resource for understanding your rights, responsibilities, and how we can support your health and wellbeing.

The publication is available in multiple languages and can be viewed on the same page. Please note that it may take a few minutes for the translated versions to open in your browser.

Your feedback is important to us.
Your views really matter to us and help us improve the care we provide. If you would prefer, you can also share your feedback with the NHS South East London Integrated Care Board (ICB) or through your local Healthwatch.

You can do so by contacting them directly or by clicking the link below to visit their website.

Visit the ICB website: Contact us – NHS South East London

Visit your local Healthwatch website: Home | Healthwatch Bromley

Please note, that if you share a concern with us and we think it needs to be handled as a formal complaint, we’ll let you know and make sure it’s managed through our usual complaints process.